I emailed 4 roofing companies that advertised quotes. Harlan was the only company to respond. Although I did have to wait a long time because they were very busy, I was able to schedule a free estimate with an amazingly small one-hour window for their representative to arrive. Cody arrived almost in the middle of the scheduled appointment time. He was very professional and honest. The repair needed was much less than I anticipated. There was no attempt to make the project bigger than it needed to be.