A few leaking windows prompted my to make an appointment with Harlan Quality Roofing following the storm we had a few weeks ago. After an appointment was made, Harlan’s customer service was great in keeping me updated if earlier appointment times were available.
On the day of the inspection, I received a call from their technician Cody to let me know precisely when he would arrive. Cody was very polite and gave me a thorough summary of the condition of my roof along with my gable vent. Not only that, he also gave me a few pointers on things to look out for in the future.
Thankfully, my roof turns out to be in great shape. Much to my surprise, Cody said the inspection did not cost anything. Not wanting him to leave with nothing to show for his time, I asked if he can seal up my gable vent since this is another possible source of water ingress. This way I can at least pay him something for his time.
Cody sealed up the gable vent quickly and sent me a few “before and after” pictures of his work. He even offered me a discounted rate for the vent sealing!
Overall, I’m very impressed with the entire process working with Harlan Quality Roofing, from making an appointment to the actual inspection. They have great customer service communication, their technicians were on time, they are honest with their work, and the prices are more than fair. Great job, you guys!